Shipping Time and Tracking:

Orders are typically processed within 1 to 3 business days. You will receive a confirmation email with tracking information once your order has been shipped.

Please note that for an order that includes multiple items, we may split the shipment based on package weight. When we split the shipment, you will receive multiple tracking numbers.

Standard Shipping Times:

USA: 7 - 15 days
Canada: 10 - 15 days
Australia, New Zealand: 8 - 15 days
UK, Germany, France, Italy, Spain, Netherlands, Austria, Belgium, Switzerland, Czech Republic, Denmark, Bulgaria, Estonia, Finland, Greece: 7 - 15 days
Japan, Korea: 7 - 13 days
Western Europe: 10 - 30 days
Rest of the world: 15 - 40 days

Damaged Product Policy:

If your product arrives damaged, please report it to us within 14 days of ordering. Provide your order number and a photo of the damaged product. Failure to report damages within 24 hours of delivery may result in the claim being denied.

Contact Us:

For any inquiries, please use our contact form or email us at info@mywinifred.com.

Office Hours:

Monday - Saturday: 8:00 am - 6:00 pm